Chapter 23 Computer Based Learning Environments

In Chapte 21 of Lee & Owens, computer based training is described as cost effective and and provides many other advantages to traditional classroom learning. Yet companies still spend billions on facilitated instruction every year. Why? I believe companies spend money on facilitated discussion because of the human interaction. Yes, CBT may be effective and help trainees learn more in shorter amounts of time, but the value of sharing human experiences with fellow learners is worth so much more. Not only is CBT an economic decision, but it also factors in global displacement among workers as well as communication between them. How then will organizations be able to prove that CBT, while cost effective, actually is an advantage to traditional learning? I'm not really sure how this can be accomplished, maybe follow up reviews of job performance or review of production rates following training. I feel facilitated instruction should be an integral part of any training, and CBT should be there to help support it.